Key Takeaways
- SaaS revenue is recurring and predictable, making it the most attractive business model for investors (5-15x ARR valuations).
- The Rule of 40 benchmarks SaaS health: growth rate + profit margin should exceed 40%.
- Successful SaaS requires product-led growth (free trials, freemium) combined with sales-assisted conversion for enterprise.
Essential SaaS Metrics
SaaS businesses live and die by their metrics. The key indicators to track:
- MRR/ARR: Monthly/Annual Recurring Revenue. The foundation metric for all SaaS businesses.
- Churn Rate: Percentage of customers lost per month. Healthy SaaS churn is under 2% monthly.
- CAC (Customer Acquisition Cost): Total sales/marketing spend per new customer. Should recover in 12-18 months.
- LTV (Lifetime Value): Total revenue from a customer over their lifetime. LTV/CAC ratio should exceed 3:1.
- Net Revenue Retention: Revenue from existing customers including expansion and churn. Above 110% means growth without new customers.
Frequently Asked Questions
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