SaaS

    SaaS

    Software as a Service. Cloud-hosted software delivered to users via subscription over the internet.

    Share

    Key Takeaways

    • SaaS revenue is recurring and predictable, making it the most attractive business model for investors (5-15x ARR valuations).
    • The Rule of 40 benchmarks SaaS health: growth rate + profit margin should exceed 40%.
    • Successful SaaS requires product-led growth (free trials, freemium) combined with sales-assisted conversion for enterprise.

    Essential SaaS Metrics

    SaaS businesses live and die by their metrics. The key indicators to track:

    • MRR/ARR: Monthly/Annual Recurring Revenue. The foundation metric for all SaaS businesses.
    • Churn Rate: Percentage of customers lost per month. Healthy SaaS churn is under 2% monthly.
    • CAC (Customer Acquisition Cost): Total sales/marketing spend per new customer. Should recover in 12-18 months.
    • LTV (Lifetime Value): Total revenue from a customer over their lifetime. LTV/CAC ratio should exceed 3:1.
    • Net Revenue Retention: Revenue from existing customers including expansion and churn. Above 110% means growth without new customers.

    Frequently Asked Questions

    Need Help With Implementation?

    Our team specializes in implementing the solutions described in this glossary.

    Get in Touch